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HomeCandidate Portal FAQs
New Candidate Portal FAQs
As part of our recent system upgrade, you can now view and download payslips through your candidate portal.
As part of our recent system upgrade, payslips are now available securely through our new candidate portal.
To help protect your personal information and comply with GDPR requirements, we can no longer send payslips as email attachments. Instead, you can view and download your payslips whenever you need them through the portal.
If you have not yet accessed the new portal please follow the below steps:
- Click the new portal link below
- Select ‘Forgot Password’
- Enter your existing username. This will be the same email address you previously used to access the portal
- You will receive an email containing a password reset link. Follow the instructions in the email to create your new password and access the portal
Frequently Asked Questions
Why can’t I receive my payslips by email anymore?
To protect your personal data and comply with GDPR requirements, we no longer send payslips as email attachments. All payslips are now available securely through the candidate portal.
Where can I find my payslips?
Once logged in to the portal, you can access your payslips by:
Clicking the PAYSLIPS button on the homepage, or
Selecting PAYSLIPS from the menu in the top-right corner.
Which payslips are available in the portal?
Only payslips issued from 14 August 2026 onwards are available within the new candidate portal.
How can I access payslips issued before 14 August 2026?
Payslips issued before 14 August 2026 are not available in the portal.
These should have been sent to your email address when they were originally issued. Please check your inbox and email archive first.
If you cannot locate a previous payslip, please contact your consultant for assistance.
Can I download my payslips?
Yes. Once you have accessed the payslip section of the portal, you can view and download available payslips whenever required.
Can I update my availability in the portal?
No. Availability changes cannot currently be made through the candidate portal.
If you need to update your availability, please contact your consultant.
Can I amend my timesheets in the portal?
No. Timesheet amendments cannot currently be made through the candidate portal.
If you need to make changes to a submitted timesheet, please contact your consultant directly.
Is there a deadline for timesheet amendments?
Yes. To ensure your timesheet can be processed correctly and your payment is not delayed, any amendments should be submitted before midday every Monday.
Changes received after this time may result in a delay to your payment.
I’ve forgotten my password. What should I do?
Click Forgot Password on the portal login page and follow the instructions sent to your registered email address.
What should I do if I can’t access the portal?
If you're experiencing difficulties accessing the portal, resetting your password, or viewing your payslips, please contact your consultant who will be happy to help.
Who should I contact if I need help?
For support with accessing the candidate portal, password reset issues, missing payslips, timesheet amendments or availability updates please contact your consultant directly.
