Job Description

Are you a people person who loves making a difference? We are looking for a School Finance & Customer Support Officer to join our friendly and community-driven school in Accrington.

This is a varied and rewarding role, perfect for someone who enjoys building relationships, providing exceptional service, and managing financial and administrative processes with professionalism and care. You'll be a key link between families, social workers, local authorities, and school staff, ensuring smooth communication and efficient operations. If you're customer-focused, organised, and motivated by helping others, we'd love to hear from you.

Key Responsibilities

  • Deliver outstanding customer service to parents, staff, and external partners.

  • Manage purchase orders, invoices, and payment tracking.

  • Liaise effectively with social workers and local authorities.

  • Support finance and administration processes within the school.

  • Maintain accurate financial records using systems such as School Pod.

  • Handle referrals and follow-ups with care and attention to detail.

  • Work collaboratively across departments to enhance efficiency and service quality.

What We're Looking For

  • Experience in a school, education, or local authority setting (ideal).

  • Excellent communication and interpersonal skills.

  • A proactive, people-first attitude and strong customer focus.

  • Organised and confident managing multiple priorities.

  • A positive, solution-driven approach with genuine enthusiasm for helping others.

  • Experience using finance systems (training can be provided).

Why You'll Love Working With Us

Join a warm, supportive, and forward-thinking school community where teamwork, positivity, and professional growth are encouraged. Every day brings the opportunity to make a meaningful difference in the lives of children, families, and colleagues.

We're looking for someone with heart, initiative, and a natural ability to connect with people.

How to Apply

To apply, please send your CV and a short cover letter to or click apply:

📧 rachael.boaler@twrecruitment.com 📞 07432 186662